Background:

Bicester Village is a luxury UK designer outlet shopping centre near Bicester in Oxfordshire, which opened in 1995. Owned by Value Retail plc, it is part of the internationally recognised Bicester Collection and is home to over 150 boutiques featuring fashion, lifestyle, and luxury brands. Attracting millions of visitors each year, the Village is known for its exceptional customer experience, immaculate presentation and attracting tourists. Bicester has been successfully named the 2^nd most visited location in the UK.

Services Delivered:

Throughout the contract with Bicester, key services have been identified:

• • M&E PPM services and reactive call out to landlords’ plant
  • Delivered via an on-site maintenance team
  • Statutory compliance
  • Helpdesk Services

Problem: Main Challenge?

The issue which has been identified, Value Retail approached Acorn as they wanted to be supported by a company that care about the client and the account. An organisation which embeds their values to achieve the best services possible. Acorn believes in building trust and that is what the client was seeking.

Examples: The Solution

It was important to listen to the clients’ requests and communicate any issues with management. There have been technical innovations which could potentially improve the process, such as the introduction of a 4D system. Allowing transparency within communication methods, site meetings must be arranged between senior management e.g. account and operations directors. Introducing staff training, first aid and implementing relevant reviews based on site requirements.

Overall Conclusion:

Key Results: The strong mobilisation of the on-site team was vital to the project’s success. Integrating them into the Acorn way and ensuring they quickly felt part of the business.

Project Delivery: Completed on schedule – all project works carried out on time and continuing works.

Ongoing Relationship: Acorn continues to work closely with Bicester Village. Building on the strong foundations established during the mobilisation process. Regular communication, proactive maintenance and planning are necessary stages. It is a shared commitment to excellence to ensure operations run smoothly and needs are addressed quickly. Naturally strengthening the long-term relationship for Acorn as a trusted partner

Contact us today to discuss how Acorn can provide tailored facilities management solutions for your buildings. Whether you’re managing a commercial business park, corporate office or even industrial sites. Our expert team will work closely with you to achieve your specific needs providing reliable, cost-effective solutions.